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- APPLE STORE EXCHANGE POLICY HOW TO
- APPLE STORE EXCHANGE POLICY FULL
- APPLE STORE EXCHANGE POLICY TRIAL
For Credit Card payment, the refund will take 3 business days to your card-issuing bank. The way your refund is processed depends on your original payment method. Your refund will be issued after we receive your item(s) at the Apple returns centre. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as cancelled and you will be subject to a 15% restocking fee. We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. To exchange for any product purchased in volume (aggregate of more than 4 per order or across multiple orders), you must send back the products to the Apple Store where originally purchased within 7 days of receiving them. If Apple determines that the product is defective and you are eligible to exchange your product, please follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. (Cantonese and Mandarin service), to request for exchange. (English service) or over weekends 10 a.m. If you believe that your product is defective, please contact Apple Store Customer Service at (852) 800-908-988 during our hours of operation, Mon-Fri 9 a.m. APPLE STORE EXCHANGE POLICY FULL
Please refer to our Sales Terms and Conditionsįor full policies. Exceptions for exchange will be allowed for defective products only. You can check the status of any refund claims by logging back into Apple's Report a Problem site.All products purchased at Apple Store in Hong Kong cannot be returned or exchanged. However, iTunes and App Store refunds typically take a day or two to process, save for any extra checks Apple Support needs to do. If your reason for the refund isn't valid or you're too late to claim one, your claim may be denied, or you might at least have to have a more in-depth conversation with Apple Support. It's best to get your refund request in as soon as you realize something is wrong, as the timeframe for a refund being granted can vary by region.
APPLE STORE EXCHANGE POLICY TRIAL
A note on refundsĪs we said at the outset, Apple's function for requesting refunds is for cases where a genuine mistake was made, or the content you bought was not as advertised - not just for checking out the best iPhone apps and best iPad apps on a trial basis.
Click on the app you wish to claim a refund for.Īgain, you should hear back from Apple within a few days as to whether your refund has been approved. In the Music and TV apps, a faster way to get to your account is by clicking Account in the menu bar and selecting Account settings. If you don't have a photo set, this will be your initials. 
Click on your photo to view your account. The steps below apply to the Mac App Store, though you can also start the process via the Music, TV, or Books apps. Like on iOS, the process will boot you out to a web browser to complete the claim, but you can at least start the process in one of Apple's storefront apps. If you're on your Mac or Windows PC and want to seek an iTunes or App Store refund, you can do just that. APPLE STORE EXCHANGE POLICY HOW TO
How to get an iTunes or App Store refund on Mac
Note that if you are not eligible for a refund for the item you have selected, the final button to submit your claim will be grayed out. You should hear back from Apple within a few days about whether your request for a refund is approved.
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